ProxyKing products are custom-made. Because of that, we do not accept returns or offer refunds for change-of-mind purchases.
That said: if we make a mistake or your order arrives with a covered issue, we will make it right with a reprint, replacement, partial refund, or full refund, depending on the situation.
For print defects, wrong items, missing items, or shipping damage, please see our Quality Guarantee & Reprints page:
https://proxyking.biz/quality-guarantee
What we can help with (covered issues)
We will resolve issues caused by production, fulfillment, or shipping, including:
- Misprints or major print defects
- Incorrect cards received
- Missing cards
- Significant damage in transit
If your order has a covered issue, contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the issue (and packaging for damage)
What is not refundable
We do not offer refunds for:
- Buyer’s remorse or changed mind
- Orders placed with an incorrect address provided at checkout
- Minor cosmetic variation consistent with print production
- Damage after delivery due to handling or storage
International shipping (on demand) and returned shipments
International shipping is available on demand (by request). Some destinations may be restricted due to carrier limitations, sanctions/export controls, or payment processor rules.
If we cannot deliver to a destination, or a shipment is returned to us, we will cancel and refund the order.
Chargebacks and disputes
If something went wrong, please contact us first. Most issues can be resolved faster through our support process than through a bank dispute.
Contact support:
https://proxyking.biz/contact/