At ProxyKing, we want you to be confident in what you receive. If there’s a production or fulfillment mistake, we’ll make it right with a free reprint, replacement, or refund, depending on the issue.
This page covers quality-related issues. For general policy terms, see our Return & Refund Policy.
What this guarantee covers
We will fix issues caused by printing, finishing, or fulfillment, including:
- Misprints: Blurred or low-quality printing, major color issues, or severe banding.
- Off-center or misaligned cuts: Cuts beyond normal tolerance.
- Incorrect cards: Wrong card or cards sent.
- Missing cards: Shorted quantities.
- Damage in transit: Creases, major corner crush, water damage, or significant surface damage.
What’s not covered
This guarantee does not cover:
- Event legality or whether an organizer allows proxies.
- Buyer’s remorse or changing your mind.
- Minor cosmetic variation that doesn’t materially affect use, including small color shifts, minor edge or corner wear from shipping, and normal print variance.
- Issues caused by incorrect customer-provided information, such as a wrong address or incorrect order details.
- Damage after delivery caused by handling, storage, humidity, liquids, pets, children, or similar circumstances.
- Attempts to use proxies for fraud or misrepresentation. See our Proxy Use Policy.
How to request a reprint or resolution
Please contact us within 7 days of delivery (or within 7 days of the delivery estimate if tracking shows “Delivered” but you didn’t receive it).
Include:
- Your order number.
- A short description of the issue.
- Clear photos:
- A group photo showing the full order, if relevant.
- Close-up photos of the affected card or cards.
- For shipping damage, a photo of the packaging as well.
If the issue is missing cards, include a photo of what you received.
What we’ll do to make it right
After review, we’ll choose the best resolution:
- Free reprint or replacement: The most common resolution.
- Partial refund: When only part of the order is affected.
- Full refund or cancellation and refund: Rare, typically for major issues we cannot resolve.
If we need more information, we’ll ask. Otherwise, we’ll confirm the resolution and next steps.
Timing & shipping for replacements
- We typically process reprints as quickly as possible.
- Replacement shipments include tracking when available.
- For international destinations, transit times and carrier limitations may vary.
A note on minor wear vs. damage
Because cards ship through standard carriers, very small edge or corner wear can happen. We consider it covered damage when there are creases, severe corner crush, water damage, or significant surface defects that materially affect the cards.
Fair use / abuse prevention
We reserve the right to decline claims that show patterns of abuse, fraud, or misrepresentation. We may request additional photos or documentation in rare cases.
For general refund terms, see our Return & Refund Policy:
https://proxyking.biz/return-and-refund-policy/
For help with an order, visit:
https://proxyking.biz/contact/